Welcome to the Autumn AQ NewsletterAdmiralty Quarter Portsmouth - The Tower

What’s been happening at Admiralty Quarter, Portsmouth….


If you have any observations, comments or want us to cover anything else in future newsletters, please do get in touch with Chris Kent at manager@aqportsmouth.co.uk or the Board of Directors  board@aqportsmouth.co.uk.


The AQ Board and Managing Agents

General News


Communal Window Cleaning

Cleaning of the communal and Admiralty Tower windows is booked to be carried out on Thursday 28 and Friday 29 September.

Guide Dogs for the Blind Association Fundraiser

Both the Board and Freeholder have given permission for Guide Dogs to set up a “Sponsor a Puppy” stand on the Queen Street forecourt this Wednesday 27 & Saturday 30 September- if any residents are interested in supporting this great cause, please pop along to the stand on the day or visit www.guidedogs.org.uk/sponsor-a-puppy/ for more information.

AQ Facebook Group

This was set up and advertised as such, as a private account for Leaseholders and residents only to publicise car park bays and bike store cages available for or seeking to rent and also to advertise furniture for sale. It was not intended as a communication channel between residents to discuss individual issues, so please address any complaints or questions about AQ to the Residents’ Board and Managing Agents through the Contact Us tab on www.aqportsmouth.co.uk  Due to misuse of the group, it has now reverted to its original intended format; for those who have not had their joining requests approved, please contact manager@aqportsmouth.co.uk to confirm their Leaseholder/resident status.

Short Term Lets

Admiralty Quarter (Portsmouth) Management Ltd is instructed to enforce Clause1, Part Two, the Eighth Schedule within the leases, wherein short term lets are strictly prohibited. Whilst sub-letting is allowed via an Assured Shorthold Tenancy agreement, defined as a minimum of 6 months, shorter periods are not. There is zero tolerance on this and those concerned, have been contacted accordingly.

Fire Strategy Update

Following the tragic events of Grenfell Tower, please be assured that the installed fire plant and equipment around Admiralty Quarter is maintained, serviced and certified as required. Portsmouth City Council’s private sector housing team, in conjunction with Hampshire Fire & Rescue Service, are carrying out proactive property inspections on all tall buildings in the city, including Admiralty Quarter, to reassure residents the buildings are safe. The current Fire Action Notice and advice was sent out in early August (you can view it here on the website), but please contact manager@aqportsmouth.co.uk if anyone has any concerns or questions.

Concierge Desk

As previously publicised, Goldcrest Guarding Security Services took over the Concierge contract on 1st July.  The new sole number is 07825 600121, and this ‘phone is always with the duty Concierge, thus allowing residents to contact them at all hours, no matter where they are on site.  A more detailed, but not extensive, specification of their role can be found under the Concierge tab on the AQ website.  The change seems to be working well so far as they get to know both AQ and residents better. A number of positive comments have been received and the managing agent/Board would be interested to hear any further feedback from residents.

Parcel Deliveries

As also previously publicised, due to a lack of space, Health & Safety issues and a number of other problems, parcels can only be left with the Concierge office by prior arrangement with them, either through the new number noted above, or via concierge@aqportsmouth.co.uk  If arrangements have not been made delivery will be refused, parcels not collected within a week will be returned to sender and large or bulky parcels will not be accepted under any circumstances.


Net2 Access Fobs

The Net2 Access fob system has been re-programmed due to necessary maintenance and the new programme went live Monday 25 September. Access will now be denied to those who did not have their fobs re-programmed beforehand, so please visit the duty Concierge, who will be able to re-programme your fobs immediately. Please note, the Residents’ Board has also taken this opportunity to revert to the original access fob policy when Admiralty Quarter was first built in that standard fobs can only now be used for access into each block and Hands Free fobs can only be used to access the car park, with only one programmed per bay as defined in each lease. This will tighten up security and stop abuse of the car park facilities.

Gates/Car Park Access

Agreement over liability, repair, maintenance and cost has now been reached between Admiralty Quarter’s Board and the Freeholders over the gates, and as a result, instructions are being given to repair and return to working condition, which is sought to be soonest and definitely well before the Christmas holidays.

Garden Contract

The podium garden contract has been under review over the summer months and has now been awarded to Allan Light Homes & Gardens Ltd with effect from 1st October. With an agreed specification, they will be attending site once a week throughout the summer and monthly for the rest of the year, which we hope will make a big difference.

Social Responsibility


A drone has been noted flying over Admiralty Quarter in recent weeks, so those responsible are reminded of the Dronecode as published by the CAA, of which one of the rules is to keep flying drones a minimum of 50m (150 ft) away from people and property whilst also keeping it in sight at all times and acting responsibly.

Bin Stores

The bin stores are continually left in an unacceptable condition through the misuse and uncaring attitude of some, which is not only unpleasant and distressing for others, but the cost of cleaning and removing dumped items has to be borne by all Leaseholders.  Thorough cleaning of the bin store floors, rear passageways along Cross Street, and all 84 wheelie bins has been instructed within the next few weeks, so please could all residents ensure they are looked after going forward.  The managing agents are doing their best to catch those responsible for making a mess and dumping large items but if anyone can help identify those doing so, please do contact manager@aqportsmouth.co.uk in the strictest of confidence.

Car Parking

The parking management system has caught a number of residents parking “illegally”, resulting in fines being issued.  As previously mentioned, the revised access fob system will now stop those residents who access and park in the car parks with no authority whatsoever, so those without the use of a car park bay will have to park elsewhere off site, However, one option is to park in the ground floor public car park, where residents and their guests are able to receive a significant discount, although this can only be arranged directly with the car park manager’s office (situated opposite the Concierge office).